Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We currently ship within the United States only.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, in its original packaging. You'll also need your order number or proof of purchase.

To start a return or report a problem, contact us at support@purelysole.com.

Damaged, defective, or wrong items

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or incorrect. We'll make it right — in most cases we'll send a free replacement or issue a refund, and you typically won't need to ship the item back. Just reach out to support@purelysole.com with your order number and a photo of the issue so we can resolve it quickly.

Exceptions / non-returnable items

For hygiene and safety reasons, foot care and personal care products that have been opened or used cannot be returned. Unopened items in their original, sealed packaging are eligible for return within the 30-day window. We also cannot accept returns on sale items or gift cards.

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to reach out at support@purelysole.com and we'll arrange a replacement or refund so you can reorder.

Refunds

Once we've reviewed your request, we'll let you know whether your refund or replacement is approved. If a refund is approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@purelysole.com.